Store Policy
Customer Care
At IM WITH YOU, we are dedicated to ensuring your complete satisfaction with our services and products. We recognize that our customers are the foundation of our business, and we are constantly seeking ways to enhance our offerings. We welcome all feedback, both positive and negative, it helps us to improve and better serve you.
Privacy & Safety
IM WITH YOU takes your privacy and safety seriously, especially in this climate of cyber security.
Under local law, we abide by the relevant legislation surrounding your privacy and security of your data.
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IM WITH YOU uses various systems in order to run our business, for example, we have entered into service agreements and pay a subscription to external companies whereby, your data will be stored on third party providers data systems.
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Our service providers are experts in their relevant field, and have met the relevant compliances surrounding data security.
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IM WITH YOU does not and will not ever sell your information to any third party, and you have the right to request what data we may have about you, as well as requesting at any time that your information is to be removed from our service providers at any time, subject to local legislation criteria.
NDIS and Self Managed Aged Care Participants
Customers that are purchasing products under the National Disability Insurance Scheme or their My Aged Care Support Package are able to choose to pay from their plan.
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It is important to ensure that your plan has got the necessary funding to cover these products.
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IM WITH YOU does not take any responsibility for products being ordered that may not be appropriate for you.
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If you would like for these funding bodies to pay for any product, please ensure that you select this at checkout.
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If the government body refuses payment and we have already shipped your product, it will become your responsibility to make payment.
Payment Methods
We are proud to offer a wide range of payment methods including :
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- All major Australian Debit and Credit Cards
- American Express
- Direct Debit
- Direct Credit into our Bank Account
- AfterPay
- Klarna
- Zip
- PlanPay (for travel services only)